Privacy Policy

This Privacy Policy (hereinafter "Policy" or "Privacy Policy") sets out the manner in which lohanslot (hereinafter "lohanslot", "we", "us", or "the Platform") collects, uses, processes, stores, shares, and protects the personal data of individuals (hereinafter "User", "Player", "you", or "Data Subject") who access or use the lohanslot platform at https://lohanslot.cam and all associated services.

lohanslot operates as a Malaysia-focused online casino and sports betting platform, offering slots, live casino games, sports betting, live football, lottery, and arcade games. In providing these services, we necessarily collect and process certain personal and financial data about our users. This Policy explains precisely what data we collect, why we collect it, how long we retain it, and what rights you hold in relation to your personal information.

We are committed to handling your data with transparency, proportionality, and integrity. We comply with the data protection principles applicable under our international licensing obligations and we handle all user data — whether you are based in Kuala Lumpur, Penang, Johor Bahru, or anywhere else — with the same standard of care.

For the purposes of this Privacy Policy, the following terms shall have the meanings ascribed to them below:

• "Personal Data" — any information relating to an identified or identifiable natural person, including but not limited to name, email address, identification number, payment details, device identifiers, and IP address.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, transfer, deletion, or destruction.
• "Data Controller" — lohanslot, which determines the purposes and means of Processing Personal Data collected through the Platform.
• "Data Processor" — any third party that Processes Personal Data on behalf of lohanslot under a written data processing agreement, such as payment gateway providers and KYC verification services.
• "KYC" — Know Your Customer — identity and document verification conducted before withdrawals are processed, in accordance with our anti-money laundering obligations.
• "Cookie" — a small data file placed on your device by the Platform that helps us recognise your browser and store certain preferences or session information.
• "Sensitive Data" — a special category of Personal Data warranting heightened protection, including information relating to health, financial position, or other categories defined under applicable data protection frameworks.

lohanslot collects personal data through several channels: directly from you when you register or use the Platform, automatically through your device and browser when you access the Platform, and from third-party service providers engaged to verify your identity or process payments.

lohanslot processes your personal data for the following purposes:

• Account Registration & Management: To create, maintain, verify, and administer your account on the Platform, including processing your login, managing your balance, and recording your transaction history.
• Identity Verification (KYC): To verify your identity, age (minimum 21 years), and eligibility to use the Platform in compliance with our international licensing obligations and anti-money laundering requirements.
• Payment Processing: To process deposits and withdrawals via your chosen Malaysian payment method — including DuitNow, FPX, Touch 'n Go eWallet, Boost, Maybank2u, CIMB Clicks, Public Bank, and Hong Leong Connect — and to maintain accurate financial records.
• Service Delivery: To provide access to our games (slots, live casino, sports betting, live football, lottery, arcade), process bets and payouts, and deliver the features of the Platform to you.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance via live chat and email.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct on the Platform.
• Legal & Regulatory Compliance: To comply with applicable legal obligations, including anti-money laundering regulations, record-keeping requirements, and regulatory reporting obligations under our international licence.
• Responsible Gambling: To implement and administer responsible gambling tools (deposit limits, cooling-off periods, self-exclusion) and to monitor for indicators of problem gambling behaviour where we have a duty of care obligation.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the performance, functionality, and user experience of the Platform.
• Marketing Communications (with consent): To send you promotional offers, bonus notifications, and platform updates where you have provided explicit consent and have not subsequently opted out. You may withdraw marketing consent at any time via your account settings.

lohanslot processes your personal data on one or more of the following lawful bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and lohanslot — specifically, to operate your account, process transactions, and deliver the services you have requested.
• Legal Obligation: Processing is required to comply with our legal and regulatory obligations, including KYC/AML obligations under our international gaming licence.
• Legitimate Interests: Processing is necessary for lohanslot's legitimate business interests — including fraud prevention, security monitoring, and platform analytics — provided those interests are not overridden by your data protection rights.
• Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

lohanslot does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Personal data is shared only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment Processors: Your financial data is shared with licensed payment gateway operators (including DuitNow, FPX network banks, and e-wallet providers such as Touch 'n Go and Boost) solely to process your deposit and withdrawal transactions.
• KYC / Identity Verification Providers: Identity documents and personal data are shared with accredited third-party KYC service providers for the purpose of verifying your identity and age before withdrawal processing. These providers operate under confidentiality agreements.
• Game Studios & Technology Providers: Limited technical data (such as session tokens and anonymised game interaction data) may be shared with our licensed game studio partners as required to deliver and log game sessions. Personal identity data is not shared with game studios.
• Customer Support Platforms: Live chat and ticketing systems used to deliver our support service may process your name, email, and communications content under data processing agreements with lohanslot.
• Regulatory & Law Enforcement Authorities: We may disclose personal data to government bodies, regulators, or law enforcement agencies where required by law, court order, or our licensing obligations — including in connection with AML investigations or fraud reporting.
• Corporate Successors: In the event of a merger, acquisition, or asset transfer, your personal data may be transferred to the succeeding entity, subject to equivalent data protection obligations. You will be notified of any material change in data controller identity.

lohanslot retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for compliance with our legal, regulatory, accounting, and reporting obligations.

• Active Account Data: Retained for the duration of your account's existence on the Platform, plus any applicable post-closure retention period required by law or our licensing terms.
• Transaction Records: Financial transaction records are retained for a minimum of 5 years following the date of each transaction, in accordance with standard AML record-keeping requirements.
• KYC Documents: Identity verification documents are retained for a minimum of 5 years following account closure or the last transaction, whichever is later, as required by our licensing compliance obligations.
• Support Communications: Live chat transcripts and email correspondence are retained for 2 years from the date of the interaction, unless a dispute or regulatory matter requires longer retention.
• Responsible Gambling Records: Self-exclusion requests and problem gambling intervention records are retained for a minimum of 5 years to ensure exclusion periods are enforced even if a Player attempts to re-register.
• Marketing Consent Records: Records of consent and opt-out history are retained for the duration of your account plus 2 years following closure, for compliance verification purposes.

Upon expiry of the applicable retention period, data is securely deleted or anonymised in a manner that prevents re-identification. You may request early deletion of certain data categories (see Section 10 — Your Rights), subject to our overriding legal retention obligations.

lohanslot implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These include:

• Transport Encryption: All data transmitted between your device and the lohanslot Platform is encrypted using industry-standard 256-bit SSL/TLS encryption. Any connection that does not support secure transport is rejected.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Administrative access to sensitive data systems requires multi-factor authentication and is subject to activity logging and periodic review.
• Data Storage: Personal data is stored on secured servers hosted in data centres subject to physical access controls, redundancy systems, and regular security audits.
• Payment Security: Financial transaction data passes through PCI-DSS compliant payment gateway infrastructure. lohanslot does not store full payment card numbers or CVV codes on its own servers.
• Account Security: Two-factor authentication (2FA) is available to all users as an additional layer of account protection. We strongly recommend enabling 2FA on your lohanslot account.
• Incident Response: lohanslot maintains a data breach response procedure. In the event of a breach that poses a risk to affected individuals, impacted users will be notified without undue delay.
• Third-Party Security Requirements: All third-party processors engaged by lohanslot are required to demonstrate adequate information security practices as a condition of their engagement agreement.

lohanslot uses cookies and similar technologies (including local storage and session storage) on the Platform. Cookies are small data files placed on your device that help us deliver a functional, personalised, and secure browsing experience.

9.1 Types of Cookies Used

9.2 Managing Cookie Preferences

Essential cookies are required for the Platform to function and cannot be disabled without impairing core functionality such as login, game sessions, and security. Functional and analytics cookies may be declined via your browser settings without affecting core access. Most browsers allow you to view, manage, block, and delete cookies through the browser's settings menu. Refer to your browser's help documentation for device-specific instructions.

We do not use third-party advertising cookies or tracking pixels for cross-site behavioural targeting. Our analytics data is used solely to improve the lohanslot platform experience.

Subject to applicable law and our overriding legal obligations (including AML retention requirements), you hold the following rights in relation to your personal data held by lohanslot:

To exercise any of the rights listed above, please contact our Data Protection team via live chat or email (see Section 14). We will respond to all verified requests within 30 days. We may need to verify your identity before processing rights requests to prevent fraudulent claims on another person's data.

lohanslot operates under an international gaming licence and engages third-party service providers (including KYC verification providers, payment gateways, and hosting infrastructure providers) who may be located outside Malaysia. Your personal data may therefore be transferred to, stored in, or processed in countries other than Malaysia.

Where such transfers occur, lohanslot ensures appropriate safeguards are in place — including contractual data processing agreements that impose obligations equivalent to internationally recognised data protection standards. We do not transfer data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate contractual or technical safeguards.

lohanslot reserves the right to update or amend this Privacy Policy at any time. We will notify registered Account holders of material changes via email and/or a prominent notice displayed on the Platform, with a minimum advance notice period of 14 days prior to the changes taking effect, except where immediate changes are required by law or regulatory directive.

The "Last Updated" date at the top of this page reflects when the most recent revision was made. We recommend reviewing this Policy periodically to stay informed of how we handle your personal data. Your continued use of the Platform after the effective date of a revised Policy constitutes your acceptance of the updated terms.

Previous versions of this Policy are available upon request by contacting our support team at the details provided in Section 14.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by lohanslot, please contact us using the following channels. All data-related enquiries are handled with strict confidentiality.